FAQ

A verified-human matchmaker. Every profile is a real person confirmed by ID + liveness verification, and instead of swiping through faces, you receive one introduction at a time — chosen by our engine, story first. Mutual yes → the chat opens and we help book the actual date.

Every member completes government-ID and selfie verification through our independent verification partner before they can be seen or introduced — and profiles are quietly re-verified over time, so an account can't secretly become a bot. Your documents never touch Cupidt; we keep only the proof.

No. Verification confirms identity — it does not screen criminal history, and it isn't an endorsement of anyone's character. Meet in public, tell someone your plans, and trust your judgment. Our safety tips appear at signup.

Signing up, answering questions, and receiving introductions are free. You pay only when it's mutual: both say yes, each commits a small one-time fee, and the chat opens. If the other person doesn't commit within 72 hours, you're automatically refunded. No subscriptions, ever.

The Patient Search: we only introduce when a pairing clears our confidence bar. If nobody clears it, you're never charged and never shown a maybe — sometimes we'll ask a few more questions to sharpen your picture. We'd rather ask than sell you the wrong person.

Six minutes of questions become hundreds of signals. We match what you value (your mirror) and balance how you run (your counterweight), require at least one shared interest, keep every match within 100 miles, and run every pairing through a thousand simulated first years before introducing you. Full detail on our pairing process page.

No swiping. You respond to an introduction with how it makes you feel — 😍 struck, 😊 curious, even 😅 nervous counts as brave. The engine learns from feeling, not thumb reflexes.

Chats carry a gentle 24-hour flame. If it burns out, the chat archives. Either side can reopen a lost match later — the initiator pays a small reunlock fee and the other person must accept and match it. It takes two to reopen a door.

Never sold, never used for ads. Nothing is scraped; socials connect only if you choose. Delete everything anytime with one email. Full detail in our Privacy Policy.

Only if you want it. The cosmic layer (star signs, Human Design) is opt-in, matched belief-with-belief, and honestly framed — it's conversation fuel and self-reflection, never claimed as science. We guarantee humans, not horoscopes.

Every verified adult looking for something real — all genders, all orientations, 18+. Kindness is a membership requirement; harassment ends it.

Cities open one at a time when enough verified humans join — balanced, so nobody waits in an empty room. Signing up puts your city on the map and moves it up the list.

No one honest can. "Soulmate" means many things — a spark, a season, a lesson, sometimes forever. We guarantee every match is a verified real human and we stack every measurable odd in your favor. The chemistry — and the story — are yours.

Email us at [email protected] or visit the contact page — a human answers.